ONLINE ORDERS
While we endeavour to display accurate stock levels all products displayed online are subject to availability. We will inform you as soon as possible if any product ordered online cannot be supplied. If your item ordered is not in stock, you will be advised when the item is likely to become available. You may cancel your order at this stage if the wait time is not agreeable to you.
DELIVERY CHARGES
Delivery charges will be calculated at checkout. Please note that additional postage charges may apply for excessive weights. You will be informed of any further charges once your order has been processed.
FURNITURE DELIVERY
If you require a quote for furniture delivery please email retail@nddesign.ie. Delivery charges for furniture will be calculated with our heavy goods carrier. Furniture orders placed online will be followed up with a shipping quote from our retail department. Once the shipping costs are paid in full your furniture order will be placed with our supplier. Lead times on furniture vary. We will keep you updated with expected delivery dates for any furniture orders placed.
RIGHT TO CANCEL AND RETURNS
Under the consumer protection (distance selling) regulations, you have the right to cancel any item(s) ordered (with the exception of specially ordered bespoke items) within 7 working days from the day after you receive your goods.
Such cancellations should be given in writing by e-mail to retail@nddesign.ie We will e-mail you with a returns form and instructions on how to return. Items must be returned clearly displaying the returns authorisation number together with the completed returns form.
You have a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.
If you exercise your right to cancel, you must return the relevant item(s) in saleable condition with all original packaging within 14 days at your own cost with a returns authorisation number and a returns form. Items must be unused and in original packaging.
Any monies paid, not including initial delivery costs for the order where applicable, will be processed within 48 hours of receipt. Please note that during holiday periods this may be longer. Each item returned is refunded separately and credited to your original method of payment.
Within 14 days from e-mailing you a returns authorisation number and returns form the items must be returned clearly displaying the returns number together with a completed returns form. We recommend that you obtain proof of delivery (i.e. recorded or special delivery) as we cannot issue a refund if we do not receive the item(s) that you are returning.
REFUND OF THE DELIVERY CHARGE
If we have made a mistake on an item sent to you or it is faulty, damaged or unfit for purpose, we will refund the delivery charge you have paid to receive that item. We will also refund the cost of the postage incurred by you when returning such goods to us.
STATUTORY RIGHTS
Your statutory rights are not affected by our returns policy.
We reserve the right to refuse returns if our returns policy is not followed.
PRODUCT INFORMATION
We have made every effort to display, as accurately as possible, the colours of products that appear on our website. However, as colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All measurements are approximate, however we do make every effort to ensure they are as accurate as possible.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice and are inclusive of vat (where applicable).
ND Design takes no responsibility for events that are beyond our control as defined by Irish and international law.